Registration Representative Suzanne Mineard

Registration Representative Position Takes Off!

Registration Representative Suzanne Mineard was the first person to be hired in the new Registration Representative position. But the specialized position is actually making a comeback.

According to Suzanne, the position existed at Crossroads in the past. It was brought back as a key function of the new Central Referral Office for a smaller company with fewer locations. She reports to Della Miller and is based in NEO.

The way she describes her role is as a total support system for the Assessment Nurses in their delivery of patient care, but Suzanne is also a tight administrator in the execution of the necessary paperwork to place a patient on hospice care.

Educating Families about Hospice Care

A doctor might tell a family there are no more treatment options for their loved one and that they should consider hospice. Suzanne addresses a families’ initial concerns while inquiring about their goals for their loved one’s care.

Often Suzanne’s “is the first face a family sees.” Even though she’s only been on the job since July, she is excellent at educating and supporting families as they gain understanding of the Medicare Hospice Benefit, consent forms and the progression of steps as patient care begins.

After Suzanne paves the way, the Assessment Nurse arrives soon after to begin clinically assessing the patient’s and the family’s needs for the first care plan.

Suzanne said that her understanding of what’s different and better with the comeback of the Registration Representative position is that nurses no longer need to be burdened with all the paperwork associated with a hospice admission. Now nurses can focus on what they do best with the support of Registration Representatives.

Additional Registration Representatives Being Recruited

Currently, there are three Registration Representatives working in the new Central Referral Office, one based in Memphis and one who began this week in Philadelphia, in addition to Suzanne. Additional positions to support each site are currently being recruited. The goal is for each Assessment Nurse to be supported by a Registration Representative on days, evenings and weekends.

“I’m excited to be a part of” the new direction, Suzanne said. “I couldn’t pick better coworkers. They’re so compassionate!” With 20 years in medical billing under her belt and another 18 years working for a family-owned funeral home, Suzanne brings a lot of compassion to the job and is embracing Crossroads culture.

Born and raised in Akron and married for 32 years to a now retired Akron police officer, life is good with this excellent, dedicated representative of a Registration Representative.