
Spotlight on CNA Vera Hanson: A Journey of Care, Commitment and Compassion
“With Her Whole Heart”
Today we are in the middle of National Certified Nursing Assistant (CNA) Week, June 12-18, an annual observance that salutes the important contributions nursing assistants provide to patients. What a great time to spotlight one of our own outstanding Crossroads’ CNAs.
Since 2011, CNA Vera Hanson has been a cornerstone of Crossroads in Philadelphia, a picture of devotion going above and beyond for Crossroads patients.
Vera’s path to hospice began in a nursing home setting, where she first acquired the drive to comfort people in pain. She was very good at her job but something was missing.
As a mother of four, Vera was looking for a role that would align with both her caregiving passion and her family responsibilities. She prayed for a job that would allow her to make a difference while being there for her children. A friend pointed her toward hospice and Vera found her calling at Crossroads.
It was a perfect match. Crossroads’ approach to end-of-life care mirrored Vera’s own belief in always being there for her patients, especially at the very end.
Caring for four to five patients daily, Vera thrives in an environment where compassion is not only encouraged, it’s essential. Vera says, “To work here, you have to come in with your whole heart.”
Vera’s caregiving philosophy calls for patience, communication and empathy. A true professional, she respects boundaries in very intimate settings and always takes the time to communicate when running even a few minutes late because she knows her patients are expecting and relying on her. Even in routine tasks, Vera is intentional about creating moments of connection.
To new caregivers, her advice is simple but powerful, be patient, communicate often and lead with compassion. Vera deeply values the trust families place in her, especially during a very vulnerable time.
Monica Sullivan, Executive Director of Crossroads in Philadelphia said, “Vera is not only a skilled and dependable caregiver but also mentors new staff, shares her knowledge and leads by example. Her presence strengthens our team and her “legacy” is felt in all the patients she touches.”
Vera brings presence, purpose and heart to her caregiving. While it’s National CNA Week this week, Vera deserves to be honored every week. She is a powerful reminder of what it means to selflessly serve others with love and care.
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