
A Smarter Way to Care: Crossroads & Curantis
Electronic Medical Records (EMRs) Streamline End-of-Life Care Operations
Curantis Solutions is the name of Crossroads’ EMR (electronic medical records) platform. According to Crossroads’ Vice President of Clinical Education Heather Slone many operations have been moved online successfully, especially in the last year.
Heather is overseeing the introduction of our EMR’s many features to all Crossroads’ sites. She said, “it’s a true game changer!” and “there has been great feedback from nurses and physicians.”
Documentation of hospice and palliative care visits and assessments by all interdisciplinary team members including NPs, RNs, LPNs, Social Workers, Spiritual Care Advisors and Hospice Aides is an example of how Curantis puts the patient in the center of operations.
Here are some other operations that are now up and running on Curantis company-wide:
*Note. List is incomplete.
- Creating and Managing the Interdisciplinary Comprehensive Plan of Care (including the Hospice Aide Plan of Care.)
- IDGs (Interdisciplinary Group Meetings.)
- CTIs (Certification of Terminal Illness) Completion of both verbal and written CTIs for each benefit period.
- HIS (Admission and Discharge HIS forms.)
- QAQ (Quality Assurance Queue) - Supervisory review of documentation.
- Analytics for Site Leaders and C4.
- Direct Care Compliance and Billing Reports.
- Workforce System Administration: Managing resources such as employees, volunteers, community providers, permissions, credentials and PECOS verification reports.
- Location: Managing teams, facilities and payers.
“We are excited to announce that Crossroads in Northeast Ohio is actively testing and implementing the new Curantis order management feature and e-Prescribing via Scriptsure,” Heather said. After successful testing and implementation in Northeast Ohio are complete “we will continue to expand the use of digital order management across each of our remaining locations.”
Here is a list of New Digital Orders soon-to-be available on Curantis:
- Durable Medical Equipment
- Treatment
- Supply
- Level of Care
- Visit Frequency
- “Other” including but are not limited to:
- Orders to Admit to Crossroads Hospice and Palliative Care
- Orders to Discharge from Crossroads Hospice and Palliative Care
- Diet Orders
- Activity Level Orders
- Lab Work Orders
- Diagnostic Orders (i.e. Mobile X-Rays)
- Orders that don’t fall into one of the previous stated categories
- Medication Orders
*Note: Once entered via Curantis, each patient has a medication profile. Orders are sent from Curantis:- To physicians for approval
- To pharmacies with delivery instructions
- To PDC our Pharmacy Benefit Manager (PBM) for pharmacist review and billing
Crossroads looks forward to celebrating the addition of more important operations on Curantis as we modernize and gain new efficiency that ultimately benefits patients.
Crossroads Leadership & Curantis
According to our Founders Perry and Clayton Farmer the launch of Crossroads’ Curantis EMR has been a longtime coming, even “painstaking” with “heartache,” starts and stops and workarounds. That’s because they have personally worked with Curantis Solutions for more than 10 years both as board members and “alpha before-market super users.”
It started with Crossroads leaders’ dissatisfaction with off-the-shelf EMRs that were created for managing homecare companies. There wasn’t an EMR targeted to end-of-life and palliative care providers. “There was nothing truly patient-centered” that we could work with on the market, Perry said.
Furthermore, according to Perry there wasn’t an EMR that could accommodate Crossroads’ high standards of care such as tracking staffing levels in the last seven days of life and attended deaths. Simply put, there was no EMR that could manage all the activities that are important to Crossroads model of care and to the patient’s integrated care team.
Now as more and more functions go live on Curantis Crossroads leaders recognize there will be “unique challenges and learning curves” as Crossroads progresses and team members adapt to new processes.
On its website Curantis states “Our mission is to give hospice and palliative caregivers the tools, support and confidence they need to focus on giving excellent care to their patients.”
Now more than 20 hospice companies subscribe to Curantis Solutions and the company is getting notice from some of the largest industry players. For longtime Crossroads team members who have been hearing about and waiting for the Curantis EMR, Perry and Clayton want to “thank you for sticking it out.” They know in the long run this EMR will be well worth the wait.
Perry, Clayton and Heather are all pleased that Crossroads and Curantis Solutions’ long collaboration has created an excellent EMR for hospice and palliative care providers. Now Heather wants to make sure team members have the support they need as they embrace managing all aspects of patient care in a new way, electronically.
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