EvenMORE For You

Crossroads Employees Share What’s on Their Minds with Survey

Leaders are Planning Improvements

Thank you to everyone who took the time to complete our Survey.  As we mentioned during our recent site visits, we want to know what’s on your minds so we can make improvements. We learned a lot and we are prepared to make necessary changes.

The Survey responses were evaluated by a third-party and grouped into five crucial areas of focus:

• Workload
• Management
• Communication
• Training
• Less Paperwork, More Patient Care

Workload is Near the Top of Issues

We’ll begin with our number one issue, workload.  Our care model has always been patient-centric and was predicated on a fixed model of hours per patient per week. 

This served Crossroads and its patients exceptionally well for 25 years.  That is until the healthcare industry faced a pandemic of catastrophic proportion.

To adjust to this, Crossroads evolved its care model to a patient-dictated model, meaning patients who need the most care get the most care. 

While this is a great concept intended to serve everyone well, we did not do a great job of explaining how to implement it at the site level.  For this and the other mistakes we made as a passionate, entrepreneurial and innovative leader in end-of-life hospice and palliative care, we apologize.

Perry & Clayton’s Proposed Solution #1:  Lunch and Learns led by Perry to break down your site’s patient census and to explain how to allocate workload based on patient acuity.

Stay tuned for more solutions in the next issue of EvenMore for You.

Forty percent of Crossroads employees completed the Survey breaking down as follows:

423 Total Respondents

• Clinical: 279 respondents with 201 providing written comments
• Non-clinical: 144 respondents with 90 providing written comments

A Shout Out to our Sites with the Highest Survey Participation Rates

1. Cleveland 60%
2. Oklahoma City 55%
3. Dayton 45%

Mitigating the Brunt of Healthcare Burnout

It’s about You!

Mental, emotional and physical exhaustion caused by prolonged workplace stress.  That’s the definition of workplace burnout.  It’s making healthcare workers everywhere feel overwhelmed, emotionally-drained and unable to meet the demands of their jobs or daily lives.

We all know healthcare is fast-paced with a focus on providing the best in patient care.  It’s very common for healthcare professionals to forget their own needs even as they stress the importance of self-care to their patients and family caregivers.

Remember You and Your Needs

It’s challenging but individuals can make small personal changes to prevent burnout. The first step is honest self-reflection about their current symptoms and work environment.  

Here are some lifestyle improvements to consider: 

• Maintain basic self-care including eating a nutritious diet, getting at least 30 minutes of daily exercise, and creating a good sleep routine. 
• Practice stress reduction techniques including deep breathing exercises, yoga and meditation.  
• Take time off before burnout sets in. Use days off to rest and recharge.
• Connect with friends and colleagues to reduce feelings of isolation.
• Keep your own healthcare appointments to maintain good physical and mental health. 
• Speak with your supervisor if your workload or schedule is becoming overwhelming. 
• Reach out for professional support to help process your feelings and address concerns. 
  
  

Crossroads Subscribes to an EAP for You

Support is a Phone Call Away
Crossroads’ Telephonic Employee Assistance Program (EAP) is an excellent, free employee benefit.  It provides professional counseling and work/life support to help with the ups and downs of Crossroads employees’ daily lives. A simple phone call can support you when you are dealing with depression, family conflicts, substance abuse, debt, or challenges like finding services for your children or elderly parents.

Crossroads’ Telephone EAP can be reached 866-799-2998

Making your benefits make sense

Crossroads offers several FREE benefits for all full-time employees as part of their benefits package, but the overload of information and terminology can be confusing. So, in the upcoming issues of EvenMore For You, we will present one benefit, in plain language. In this issue, we’ll cover your telemedicine benefit. Read on and get started today.

Your FREE Telemedicine Services

Feel better now! Save time and money by avoiding crowded waiting rooms in the doctor's office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis.

To access your FREE telemedicine services, download the My Benefits Work app.

1. Download the My Benefits Work mobile app from the App Store or Google™ play
2. Register your account on the app
3. Enter Group ID: BENVEO002 (that's 2 zeros after the O)
4. Enter Member ID, found on your My Benefits Work membership card (if you need a replacement card, or your member ID #, call the number below)
5. Enter your email address and mobile phone number
6. Confirm - you will be prompted to confirm your account through text message or email. Enter the code to verify and continue

Once your account is confirmed, simply add all of the relevant health information (including prescriptions) for you and your family members under the age of 24, so if the need arises for a telemedicine visit, you’re all set for the doctors to diagnose your illness and prescribe medications.

If you need assistance, you can call the My Benefits Work member support team at:

800-800-7616 (press 1 to speak with a service advocate)
Monday to Friday: 7:00 AM – 7:00 PM CST
Saturday:  8:00 AM – 5:00 PM CST

Available in English and Spanish.