Two hospice nurses caring for a patient in bed holding hands
  • 5802 Story Headers (1)

    August is National Grief Awareness Month, a wonderful time to recognize two important members of a Crossroads’ integrated care team, a chaplain and a bereavement coordinator. In this edition we spotlight Chaplain Christian Bennett of Crossroads in Philadelphia. In our next edition we will shine a spotlight on Bereavement Coordinator Tom Daniel of Crossroads in Cincinnati.

    Spotlight on Chaplain Christian Bennett

    Being Present is Everything

    Growing up on a farm in upstate rural Pennsylvania Christian Bennett knew all about doing chores and working hard. Christian’s path to chaplaincy began years ago in college where, as a computer science major, he was drawn to campus ministry and a deeper calling. 

    5802 Story Headers (1)

    August is National Grief Awareness Month, a wonderful time to recognize two important members of a Crossroads’ integrated care team, a chaplain and a bereavement coordinator. In this edition we spotlight Chaplain Christian Bennett of Crossroads in Philadelphia. In our next edition we will shine a spotlight on Bereavement Coordinator Tom Daniel of Crossroads in Cincinnati.

    Spotlight on Chaplain Christian Bennett

    Being Present is Everything

    Growing up on a farm in upstate rural Pennsylvania Christian Bennett knew all about doing chores and working hard. Christian’s path to chaplaincy began years ago in college where, as a computer science major, he was drawn to campus ministry and a deeper calling. 

    Christian worked professionally as a computer programmer for five years while volunteering his time with the campus ministry.  “It was during that time that I felt called to care more directly with people than create computer software,” Christian remembered. His work transitioned from programming to campus ministry and eventually to hospital and hospice chaplaincy. His work now focuses upon comforting patients and families as they deal with medical challenges, outcomes, stress and death.

    During overnight shifts and crisis calls, Christian learned an extremely valuable lesson. He said, “Just being there, being present is what matters most.”

    It was in his role at the hospital that he met a hospice chaplain and became interested in transitioning to end-of-life care. This coincided with his training in Clinical Pastoral Education (CPE) which included a second-year residency focusing upon palliative and comfort care. This extra CPE experience led him to apply for a chaplain position with Crossroads.

    Inspired by an Early Meeting with Perry Farmer

    Christian joined Crossroads in Philadelphia 10 years ago in 2015. Very early in his tenure, he was lucky to meet our Founder Perry Farmer. Perry inspired the Philadelphia team with Crossroads’ gold standard and the importance of ensuring that no one dies alone. This concept resonated deeply with Christian. To this day he embraces Even More Care (EMC) and is often a Crossroads professional attending a death.

    During his time at Crossroads Christian has been there for countless patients and families through their end-of-life journeys. Even in challenging situations like when parents of a sick baby refuse medicine or a family asks that a dying patient be revived, he respects the wishes of the family first and foremost. His advocacy for families has even improved some internal processes so families’ wishes are clear. 

    Christian’s work as a chaplain is rooted in humility, spirituality and deep respect for the human experience. “To do this work, you need to know where you stand spiritually,” he said. His advice to future chaplains? “Be emotionally present, be a curious listener, have awareness of the sacredness of the patient’s remaining time and allow a comforting silence when quiet reflection is needed.” 

    When describing his professional passion and approach, Christian is quick to credit Crossroads’ entire integrated care team. He has a guiding phrase first spoken to him by the president of a former campus ministry he served with, “Fail in the right direction.” Christian rarely fails but he does believe in trying new approaches to connect with patients and families. He is always showing up with openness and care at the end of life when it’s hard and emotions are running wild. This is why being a Crossroads chaplain is Christian’s calling.

  • 5844 Self Care Header

    Self-Care Simplified: Little Things, Big Impact


    By Emily Hammer
    If someone tells you to “just take care of yourself” one more time while you’re trying to keep a job, care for your kids (or your parents), maintain a marriage (or heal from one), navigate health challenges, and somehow show up to life without losing your mind…you might punch them in the throat.  
     
    But here’s the thing: Self-care isn't a luxury. It’s not just spa days or bubble baths, green juices and B12 shots, or escaping to the beach for a few days with no phone or laptop. It’s essential maintenance for real people with real life responsibilities.

    5844 Self Care Header

    Self-Care Simplified: Little Things, Big Impact


    By Emily Hammer
    If someone tells you to “just take care of yourself” one more time while you’re trying to keep a job, care for your kids (or your parents), maintain a marriage (or heal from one), navigate health challenges, and somehow show up to life without losing your mind…you might punch them in the throat.  
     
    But here’s the thing: Self-care isn't a luxury. It’s not just spa days or bubble baths, green juices and B12 shots, or escaping to the beach for a few days with no phone or laptop. It’s essential maintenance for real people with real life responsibilities.

    So, what is self-care, really?
     
    Self-care is anything you do intentionally to take care of your mental, emotional, physical and spiritual well-being. That’s it. It doesn’t have to be complicated or expensive. It just needs to be purposeful and for you.
     
    Self-care will look different depending on who you are and what season of life you’re in. Self-care at 25 looks much different than it does at 50+. What might look like self-care to me (pedicures, reading an inspirational book, writing, time with friends, a weight-lifting workout) is going to be different for a parent, grandparent, caregiver to elderly parents, or someone suffering from burnout.

    Taking care of yourself isn’t selfish. It’s how you keep your inner pilot light from going out. My yoga teacher would always say, “You don’t have to 'earn' rest.” You also don’t have to wait for a vacation. Most things can wait. You are allowed to be a human—not just a caretaker, worker, partner, or provider.

    You can't pour from an empty cup. Set a daily calendar reminder to check in with yourself and ask, “What do I need today?” Make this practice a priority and soon your cup will be overflowing.

  • Betterleave EM4U Graphic (1200 X 600 Px)

    Conversational SMS Messaging Brings Connection to Families during Bereavement

    Crossroads is proud to roll out Betterleave—an industry‑leading, HIPAA‑compliant conversational SMS platform designed to deepen our connection with patients’ families through the 13‑month bereavement period. Betterleave transforms unopened mailers and unanswered phone calls into meaningful conversations, so we can anticipate needs, provide timely resources, and deliver the exceptional, compassionate support that defines Crossroads care.

    Betterleave EM4U Graphic (1200 X 600 Px)

    Conversational SMS Messaging Brings Connection to Families during Bereavement

    Crossroads is proud to roll out Betterleave—an industry‑leading, HIPAA‑compliant conversational SMS platform designed to deepen our connection with patients’ families through the 13‑month bereavement period. Betterleave transforms unopened mailers and unanswered phone calls into meaningful conversations, so we can anticipate needs, provide timely resources, and deliver the exceptional, compassionate support that defines Crossroads care.

    What Betterleave Brings to Crossroads:

    Reduce Administrative Tasks: By replacing traditional direct-mail outreach with automated two-way SMS, our care teams eliminate paper prep, printing, and postage—freeing up hours each week to focus on value-driven family and bereavement care rather than administrative tasks.

    Better Together: Betterleave acts as an extension of the team and will route requests like individual or group support back to the Crossroads team.

    Digital Resource Library: Instant access to grief support materials.

    Meet More Families Where They Are: Today’s families are geographically dispersed and on the go. Betterleave delivers timely check-ins and resources straight to their mobile phones, ensuring no one misses check-ins—whether they’re across town or across the country.

    Share Real-Time Wins During IDG: Positive family feedback comes in instantly—quotes like “Your team made me feel supported” pop into our dashboard the moment they’re received. Those uplifting messages can be pulled into your weekly interdisciplinary group (IDG) meetings, spotlighting the impact of our best-in-class team.

    Next Steps for Team Members:

    Betterleave ran an introductory session with staff on Monday, July 14th, where team members walked through the platform’s features. The interactive demo generated great questions and enthusiastic feedback.

    Onboarding: Admin training sessions and all-hands meetings will happen throughout August. More details coming soon.

    Support & Feedback: Reach out to Sherri Bickley, VP of Patient Support Services, for any questions or to share success stories.

    We’re excited to embark on this journey with Betterleave, strengthening our promise of compassionate, connected care every step of the way. Learn more at www.betterleave.com

Vital Signs

This week's question:

How often do you practice self-care? (Responses are anonymous and used to help improve the organization.)





WOW!

Why not recognize a coworker for a job well done?

Congratulate July’s WOW! Card recipients:

Cincinnati

Candy Anderkin, STNA
Nadine Beaty, STNA
Ed Blankenship, PR
Phil Bolinger, LPN
Dawn Bradley, SW
Tom Daniel, BC
Porsche Dodds, STNA
Colleen Graff, CD
Kelsie Hall, STNA
Shannon Hines, RN
Emy Leonard, AN
Amanda Lester, SSD
Scott Looney, QRT3 RN
Tanya Neumeister, LPN
Mike Noyola-Izquierdo, VC
Jessica Sanford, NP
Alexis Sloan, QRT2 STNA
Chuck Testas, CH
Deb Whitesell, ED
Patty Whitling, QRT4 RN
Elizabeth Wiles, MR

Cleveland

Volonda Williams, EMC Aide
Nicholas Fenell, BC
Kalla Sykes, HA
Carmella Huff, HA
Sarah Basiden, SW
Claudia Valderrama, HA
Elizabeth Cortez, HA

Dayton

Loretta Haney, STNA
Tina Phillips, STNA
Shawnta Parker, STNA
Ceara Mebane, STNA
Valencia Gray, VM
Stacey Evans, STNA
Cynthia Brooks, RN CM
Maria Lester, PRN RN
Michelle Deweaver, QRT RN
Paula Owen, MR
Joseph Hamman, Acct
Malita Williams, SSD
Kathleen Cooley, CD
Kimberlee McBride, SE
Chiquita Berry, TL
Aataya Berry, RN CM
Tami Jacobs, SW
Rich Fitzwater, CH
Trevor Combs, PR
Brandy White, HA
Kelsey Williams, RN/LPN
Jack Thompson, BC

Memphis

Shelita McQuarter, BC
Dianne Green, Recep
Linda Kinnard, RN/SED
George Waldrup, Acct
Nancy Mcintosh, PRN
Dee Barnes, RNCM/NP
Patrice Woods, RN/TL
Kalura Morris, RN
Erica Arrington, HHA
Mary Dollar-Shapiro, SW
Chris Springfield, CH
Linda Burnett, BC
Heather Diffy, RN/TL
MarQuehsia Bowles, SW
Erika Bolton, RN
Margaret Davis, RN
Skylar Eble, SW
Lisa Kroener, CH
Patty Smith, VM
Janice Love-Dickerson, HHA
Rachel Jackson, RNCM

Northeast Ohio

Adriann Winn, LPN
Alexis Woods, STNA
Amanda Robin, STNA
Andrea Foster, RN
Areol Dunlap, STNA 
Beth Ann Gratzmiller, STNA
Brandi Harrod, STNA
Brek Gerber, STNA
Brittany Dugan, RN
Cassandra Keller, STNA
Cathleen Kelley, TL
Chasity Thacker, LPN
Cheryl Courrier, RN
Chris Carter, STNA
Christine Shafer, RN
Connie Shy, RN
Dainah Love-Kent, SE
David Simpson, SW
Deb Kirkland, STNA
Detra Morrison, STNA
Edda Sedon, ED
Eli Kleinhenz, RN
Elizabeth Dodd, LPN
Eric Tiell, STNA
Gabriela Jimenez, STNA
Gabriella Capalingo, STNA
Ginny Dorco, RN
Hallie Leonard, RN
Heather English, STNA
Heidi Jacks, STNA
Holly Fogle, MR

Irina Grbic, STNA
Jamie Layton, STNA
Jannifer Cafarelli, RN
Jason Grassie, RN
Jessica Marple, RN
Jessica Tomasetti, STNA
Jodi Burroughs, AED
John Morgan, CH
Kelsey Tilton, RN
Kim Jackson, STNA
Lisa Yaneff, STNA
Lori Hazel, TL
Luke Pantelis, HL
Mary Higginbottom, LPN
Mary Kennedy, RN
Meropi Steve, STNA
Michelle Abel, RN
Mikayla Winter, STNA
Mike Burkhardt, SW
Morgan Gray, LPN
Morgan Norman, RN
Olivia Crone, STNA
Pamela Vorkapich, RN
Pat Slater, CH
Pierce Norman, SW
Rod Miller, CH
Rustine Blazer, RN
Samantha Jacobson, RN
Samantha Simons, STNA
Sara Foster, LPN
Sarah Dean, RN
Sasha Rotruck, STNA
Scott Hileman, LPN
Stephanie Huth, STNA
Tara Crawford, STNA
Taylor Smith, RN
Tempie Porter, MR
Tianna Mahaffey, STNA
Tiffany Shull, STNA
Tim Jensen, CH
Tongela Jackson, STNA
Tonya Tano, RN
Xavier O'Neal, LPN
Yvonne Pruiett, RN

Philadelphia

Leslie Gruenberg, LPN
Woo Jeong, CNA
Holli Farrow, BRV
Nicole Shear, SW
Christian Bennett, CH
CeCe Dennis, CNA
Josh Hwang, CH
Jennifer Groman, RN
Edith Jallah, SW
Rayhan Owens, CH
Beaunka Willoughby, CNA

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