EvenMORE For You

We Thank the Veterans who Lead Crossroads!

While the number is declining, according to the U.S. Department of Veterans Affairs, there are more than 17 million Veterans in America today. This month our team members are recognizing Veterans in communities everywhere Crossroads delivers end-of-life care. But we also have our own internal heroes at C4 who served in the U.S. Miliary.

Crossroads Vice President of Referral Services Della Miller, Vice President of Business Development Brian Webb and Senior Vice President of Clinical Operations Danny Cox, MSN, are all Veterans of the U.S. Military. 

Della, Danny and Brian were recently asked the question: What would you like Crossroads team members to know about your service in the United States Military and how it impacts your role at Crossroads?

Della Miller, Vice President of Referral Services

“My military service taught me that leadership is not defined by rank, but by responsibility, resilience and an unwavering commitment to the mission. We had a saying: ‘Lead, follow, or get out of the way.’ 

"At Crossroads that philosophy took on a deeper meaning. Our mission isn't simply to care for the dying; it's to recognize the needs that go unspoken, to stand strong when others are weary, and to raise up those around us to serve with courage, compassion, and purpose. 

"The military taught me to persevere through adversity, adapt when circumstances change and never lose sight of those depending on me. Hospice taught me that sometimes the greatest act of leadership is to listen, to kneel beside someone or to empower another person to make a difference. 

"The mission may have changed, but the call to serve never did. And whether in uniform or at the bedside, I believe our greatest legacy is not what we accomplish ourselves, but the people we inspire, equip and lift up to carry the mission forward.” – Della

Danny Cox, MSN, Vice President of Clinical Operations

“Serving in the United States Military instilled in me a core foundation of leadership, operational discipline and an unwavering commitment to the mission. In the military, success relies completely on extreme accountability and a team-first mindset knowing that we are always stronger and more effective when we support one another.

"At Crossroads, this background directly shapes how I approach my role every day. It drives my focus on clear communication, attention to detail and a collaborative spirit. 

"Military service also teaches you to thrive in fast-paced environments and navigate change smoothly, allowing me to approach unexpected challenges with a problem-solving attitude. I am proud to bring these values to the Crossroads team as we work together toward our shared goals.” – Danny

Brian Webb, Vice President of Business Development

“My military service has influenced my leadership approach and role at Crossroads in many ways. One of the most important lessons the military teaches from the very beginning is that no individual can accomplish a mission alone. 

"Success depends on teamwork, collaboration and recognizing the contributions of others. This often involves working alongside different units within your own branch, other branches of the military, civilians and even international military and civilian partners.

"The same principles apply at Crossroads. Providing the highest level of care to our patients and families requires collaboration across multiple disciplines, with each team member playing an important role in achieving our shared mission. 

"It also means building strong relationships with our healthcare and community partners to coordinate care, work toward common goals and ensure we are fulfilling the Crossroads mission. My military experience has reinforced the importance of teamwork, communication, accountability and working together toward a common purpose." – Brian

As Veterans Recognition month continues this November, we thank our own Veterans Della, Danny and Brian along with other Crossroads team members who served that weren’t mentioned and all the other Veterans who have selflessly served our country.

Power of Saying “Thank You”!

By Emily Hammer
As Thanksgiving approaches, it's a good time to think about what we're grateful for, including the people we work alongside every day.

When was the last time you thanked someone at work?

Not because you had to. Not because they did something extraordinary. Just because they made your day a little easier, helped solve a problem, answered a question, stepped in when you needed them, or simply showed up and did their job well.

It sounds simple. And it is. But “thank you” has more power than we sometimes realize.

We’re so good at noticing what’s wrong—a missed deadline, an unanswered email, something that needs fixing. But we also need to notice what’s going right.

People want to know their work matters. And recognition doesn’t have to be a big award, a public announcement, or a gift card. Sometimes it’s simply: “Hey, I really appreciate you taking care of that.”

A quick Teams message. A handwritten note. A shout-out in a meeting. A favorite coffee. A Post-it star stuck to someone’s computer.

The gesture isn’t the important part. The fact that you noticed is.

And recognition doesn’t just make the recipient feel good. It helps create a culture where people appreciate each other, celebrate wins, help one another, and notice the good stuff—not just the problems.

This Thanksgiving, take a moment to thank someone for:

• Something they did behind the scenes.
• How they work—not just what they accomplished.
• Helping you when you needed it.
• Making a difficult day a little easier.
• Bringing humor to a tense day.
• Simply being someone you can count on.

And don’t underestimate these words: “I appreciate you.”

You never know what someone else is carrying—or how much those words might mean that day.

It costs nothing. It takes about five seconds. And it might mean the world to someone to hear two very simple words: “Thank you.”