Patient Referral

5 Questions to Ask Your Hospice Provider During A Pandemic

questions for your hospice provider

The COVID-19 pandemic has added unexpected difficulties for those already reeling from the challenges of caring for a loved one with a serious health condition. Family caregivers are caught between ensuring their loved one is not exposed to any additional illnesses and getting them the support and care they need.

When trying to balance necessary care with protecting your loved one’s health, it’s important to ask the right questions of your hospice provider. Here are five important questions you need to ask about hospice during a pandemic.

1. Are you accepting new patients?

When reaching out to hospice providers in a pandemic, it’s important to learn if they are even accepting patients right now. In many cases, families wait until well after their loved one is eligible for hospice care to reach out for information. When a patient is hospice eligible, time is of the essence. The sooner hospice professionals can see your loved one, the sooner your loved one’s symptoms can be managed and pain can be brought under control.

Crossroads Hospice & Palliative Care is available 24 hours a day, 7 days a week, 365 days a year to admit patients, provide care, and answer questions. We have a 25-year history of ensuring patients receive the right care at the right time.

2. Are you making in-patient visits? 

Hospice care is an essential service for patients whether they are receiving care at home or in an assisted living facility, nursing home, hospital, or other facility. The Centers for Medicare & Medicaid Services has stated that hospice workers must be permitted into facilities to provide care to patients as long as they are not subject to a work exclusion due to an exposure to COVID-19 or showing signs or symptoms of COVID-19 after being screened.

Family caregivers and healthcare facility staff have provided incredible care through all the challenges this year. But no one has to do it alone. Hospice professionals are your partners in caregiving and have unique training to support terminally ill patients. Our visits mean more care and added socialization to help you ensure these individuals have the best quality of life.

covid precautions hospice

3. What precautions are you taking? 

Hospice providers should be following all Centers for Disease Control and Prevention (CDC) guidelines to ensure patients are protected while providing care that meets the patients’ physical, emotional, and spiritual well-being.

At Crossroads, we are meeting all facility testing requirements. Staff are screened with temperature checks and assessed at the beginning of every shift to make sure they have no signs or symptoms of COVID-19. Our sites are well-stocked with appropriate personal protective equipment (PPE) including masks and gloves. We also have cleaning and sanitizing procedures in place throughout our offices. We are happy to speak with families and facilities about our protocols and procedures to put your minds at ease. The health and well-being of our patients and staff is our number one priority.

4. How are you supporting the emotional and spiritual needs of patients? 

Physical care is important. Hospice nurses and aides will make sure those needs are met. However, true patient-centered care also includes mental, spiritual, and psychosocial needs – even in a pandemic. Crossroads social workers, chaplains, bereavement coordinators, and volunteers are working with patients and families to meet their unique needs with in-person visits, telehealth video visits, phone calls, and personal letters.

Our team works with patients and families to come up with creative ways to add joy to their days and enhance quality of life.

emotional support

5. How can I best support my loved one through this? 

These are unprecedented times. No one can be expected to do it all on their own or have all the answers – especially when trying to juggle care for a seriously ill relative during a pandemic. If you have questions about adding extra care or ensuring their mental, emotional, and spiritual needs are being met, please call us at 1-888-564-3405.

We have Crossroads staff available 24 hours a day, 7 days a week to answer your questions and help find hospice care for your loved one. 


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Copyright © 2020 Crossroads Hospice & Palliative Care. All rights reserved.

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