Helping a Coworker Who's Stressed Out & Overwhelmed

If this past year could be summed up into one word, it would be overwhelming. Many healthcare workers and caregivers are experiencing burnout as they work on the frontlines of the COVID-19 crisis. While these individuals are tasked with caring for others, they can often forget to take care of themselves. It’s important to try to identify if a coworker is struggling and offer suggestions to get them the help they need. 

Many won’t ask for help, but it is imperative that those around them recognize the signs so that they prepare themselves to offer support as needed.

Recognizing the Symptoms 

Symptoms of burnout can manifest differently in every individual, but there are some signs that can help to recognize it. The Centers for Disease Control and Prevention (CDC) outlines a number of signs and symptoms of stress in healthcare workers and other first responders. These signs include, but are not limited to: 

1. They appear distracted and have trouble concentrating. A coworker who is more flustered with day-to-day tasks, forgetful of appointments or events, or unable to focus may be experiencing burnout.
   
   
2. They appear to be more irritable and stressed out. The increased stress on healthcare workers can cause irritability, anger, and moodiness. While it’s normal to have an occasional bad day, if a coworker is consistently exhibiting these symptoms, it may be time to intervene.
   
   
3. They appear overly tired and may be having trouble sleeping. Long or unusual hours and work-related stress can typically affect a healthcare worker’s sleeping patterns. But if a coworker may be experiencing insomnia, it’s a good idea to check in. Better safe than sorry.

Offering Support

Reaching out for help is not always easy. The mentality of many healthcare workers is resilient and determined. They may feel that they signed up to be real life superheroes and most will do anything it takes to get the job done for their patients – including sacrificing their personal lives and mental health. But it is critical that those around them offer support and reassure them that taking care of themselves is just as important as caring for others.

1. Open a dialogue about mental health in the workplace. Mental health is often a taboo topic at work. The perpetuated stigma associated with struggling prevents those in need from reaching out for help. When approaching a coworker, don’t make assumptions about their experience. Instead, try asking questions and sharing personal feelings or anecdotes to establish mutual trust. There are many resources that help guide the conversation in the healthiest way possible.
   
   
2. Suggest professional resources. There are many free resources for healthcare workers to receive the support they need. Encourage a coworker to call or text a hotline, speak to a therapist, or join a support group.
   
   
3. Check in. Make sure to continuously check in on the coworker in question. This is not a once and done deal. Keeping the conversation about mental health going will benefit others who may be struggling and help break the stigma. Simply asking, “How are you?” more regularly can make a world of difference in the lives of others.

Caregivers and healthcare workers across the country are dealing with overwhelming grief and stress due to COVID-19. While relief may seem out of reach, just taking even five minutes a day to set aside for oneself can be a step in the right direction. Encourage your coworker to take small breaks throughout the day to disconnect from the stress of the job. There is no shame in needing a break. 

For more information about how Crossroads Hospice & Palliative Care supports caregiver mental health, give us a call at 1-888-564-3405.

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