As a chaplain specializing in end-of-life care, Mark Telepak is looking for progress. While hospice clinicians are charting the expected declines, Mark charts “the increases.” Is the patient “getting stronger emotionally, relationally, and spiritually?” Mark asks. “Are they at peace? Have they reconciled with loved ones? What is their hope and how can I encourage it?”
Joseph Hamman, or Joe as everyone knows him, is an accountant at Crossroads Hospice & Palliative Care of Dayton, OH. It’s a position he’s held since 2010. He oversees all aspects of the location’s financial management, including timesheets, payroll, and billing. Top IT skills and financial acumen are required.
“It breaks my heart when I hear a family say, ‘We wish we would have called you sooner,’ said Eric Kerwood, a provider relations manager at Crossroads Hospice & Palliative Care in Warrensburg, Missouri. “This is the last thing you want to hear.”
When Sandy Doolittle began working at Crossroads Hospice & Palliative Care in 1999, there was just one office serving both Kansas City, MO and Kansas City, KS. There were fewer than 50 patients and Sandy was the first full-time bereavement coordinator to work at the site.
Olivia Courtney graduated from Ohio’s Bowling Green State University in May of 2015 and shortly thereafter became a volunteer manager with Crossroads Hospice & Palliative Care’s Cincinnati site. Olivia wasn’t a stranger to Crossroads when she was hired. Like so many professionals in Crossroads’ Patient Support Services department, Olivia joined Crossroads as a college intern.
Carrefour Associates, LLC is the management firm for Crossroads Hospice & Palliative Care. Headquartered in Tulsa, Oklahoma, the corporate team of 45 is small but mighty, overseeing the growing interstate provider of hospice and palliative care with 11 locations in seven states serving 2,300 patients with 1,350 employees.
