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Blog: Hospice & Palliative Care Insights

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Staff Spotlight on NEO Social Work Team Lead Deanna Eder

Posted on April 13, 2026
Deanna spent a semester in the nursing program before realizing her calling was in a different part of healthcare, the social services side, assisting individuals and families in a medical setting but not in a hands-on physical way.
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Compassion Meets Coordination with Receptionist Tricia Woodside

Posted on March 2, 2026
After just two years at Crossroads in Northeast Ohio, Receptionist Tricia Woodside has transformed the inbound caller experience. Her positive energy, passion for patients and families and her willingness to step in wherever needed make Tricia a valuable member of Crossroads’ administrative team. 
Josh Hwang Blog Vets

What a Hospice Chaplain Hopes for in 2026

Posted on January 27, 2026
At the end of last year leaders across Crossroads' six locations identified a group of team members to ask, “What do you hope for professionally in the new year?” Here is how Chaplain Hwang answered the question
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Spotlight on Provider Relations

Posted on January 26, 2026
A provider relations representative tells “the story from start to finish” of the end-of-life care journey while “educating (patients and families) on how every discipline has a special role in hospice, ensuring that families understand the true role of hospice.” That’s how NEO Provider Relations Representative Larry Hendrickson describes the Provider Relations position.
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