Hospice Patient Blog: Family and Caregivers Blog Posts

Compassion Meets Coordination with Receptionist Tricia Woodside

Posted on March 2, 2026

After just two years at Crossroads in Northeast Ohio, Receptionist Tricia Woodside has transformed the inbound caller experience. Her positive energy, passion for patients and families and her willingness to step in wherever needed make Tricia a valuable member of Crossroads’ administrative team.

Love Starts at the Top in this Family of Six

Posted on February 10, 2026 in Voices of Caregiving

Bill and Helen Smith met when they were only 17, they married at age 21 on June 14, 1975 and celebrated 50 years of happy marriage last year in 2025.

A Marriage of Love, Togetherness & Poetry

Posted on February 9, 2026 in Voices of Caregiving

Bill and Eleanor met when they both attended Temple University in Philadelphia. The couple married in 1972, and celebrated their 54th year of happy marriage last year with Crossroads

What a Hospice Chaplain Hopes for in 2026

Posted on January 27, 2026

At the end of last year leaders across Crossroads' six locations identified a group of team members to ask, “What do you hope for professionally in the new year?” Here is how Chaplain Hwang answered the question

Spotlight on Provider Relations

Posted on January 26, 2026

A provider relations representative tells “the story from start to finish” of the end-of-life care journey while “educating (patients and families) on how every discipline has a special role in hospice, ensuring that families understand the true role of hospice.” That’s how NEO Provider Relations Representative Larry Hendrickson describes the Provider Relations position.

Spotlight on 2 Returning Team Members

Posted on January 20, 2026

They live in different cities on opposite sides of Ohio and their professional backgrounds have little in common. But one experience Kelly Fogel and Brandy White have in common is that they left their professional roles at Crossroads for a period of time but were then rehired.